Delivery & Payment

UK DELIVERY

We have a standard charge of £4.95 for UK deliveries on all orders below £100.00.  Orders over £100.00 will recieve FREE DELIVERY.  An additional charge will be applied for delivery to the following areas: Northern Scotland, Scottish Highlands, Offshore Islands and Northern Ireland.

Standard Items

Delivery for Standard Items will normally be between 5-7 working days.

Furniture/Bulkier Items/Personalised

Delivery of bulkier items, such as furniture and personalised items, will generally take between 5-10 working days. An additional charge for delivery of Furniture/Bulkier items may be applicable.

Personalised Items

Delivery of personalised items will normally take between 7-14 working days. However, if the item is urgent please contact us and we will endeavour to meet your needs.

Urgent Deliveries

We do not currently provide a next day service, however, if you require an urgent delivery please email sales@vanillacoast.co.uk or telephone 01404 831955. We will make every effort possible to meet your needs. An additional delivery charge will be applicable for urgent deliveries.

Most deliveries will require a signature, therefore please ensure that there will be someone available to sign for the parcel at the delivery address you choose.  If a parcel is returned to us because the courier has been unable to obtain a signature, there may be an additional charge to have your parcel redelivered.

EURPOEAN & BFPO DELIVERY

Please contact us for a quotation, as delivery will be charged at cost.

PAYMENT

Online Payment

You can make payment by most credit or debit cards through our secure online checkout.

Mail Order Payment

If you prefer to make payment by cheque you can send the details of the order to:

Vanilla Coast Ltd,

Hill Farm,

Dalwood,

Axminster,

Devon,

EX13 7EU.

Please make cheques payable to ‘Vanilla Coast Ltd’.